Frequently asked questions
Orders
How can I place an order?
Choose your favorite items, select the size (if applicable), and add them to your cart. When you're ready, enter your details and complete the checkout process to finalize your purchase.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our team as soon as possible. We will do our best to help you, although we cannot guarantee changes once the order has been processed.
Will I receive an order confirmation?
Yes, you will receive a confirmation email once your purchase is complete.
Shipping and delivery
How long does it take for my order to arrive?
The delivery time depends on the destination and the selected shipping method. You will find the relevant information during the checkout process.
Can I track my order?
If a tracking number is provided for your shipment, you can use it to check the delivery status.
Do you ship internationally?
Check the available countries during the checkout process or contact us to confirm whether we can ship to your address.
Returns and refunds
How long do I have to request a refund?
You have a maximum of 14 days from the delivery of the product to initiate the return process, in accordance with the terms of our returns policy.
In what condition should I return the garments?
Items must be in perfect condition, with no signs of wear, stains, or damage, and must retain their original tags.
How do I request a refund?
Contact our team at spazio26.team@gmail.com with your order number and the items you wish to return. We will explain the next steps.
When will I receive my refund?
Once your return has been received and inspected, we will process the refund in accordance with our policy and applicable regulations. We will notify you once it has been processed.
Payments and security
What payment methods do you accept?
You can view the available payment methods at checkout. The options will appear automatically based on our store's settings.
Sizes and products
How can I choose my size?
We recommend checking the size guide available on our website to find the option that best suits you. If you have any questions, you can contact our team.
Are the garments the same as in the photographs?
We do our best to display our garments as accurately as possible. However, colors may vary slightly depending on the lighting and the screen used.
Will a sold-out item be available again?
The availability of our garments may vary, and we cannot always guarantee that they will be restocked. If you are interested in an item that is out of stock, please feel free to contact us, and we will be happy to let you know if we have any updates.
Customer Service
How can I contact spazio26?
You can write to us at spazio26.team@gmail.com or through the contact form available on our website. We will be happy to help you.
How long does it take you to respond?
Our goal is to respond to all inquiries as soon as possible, during our business hours.